CITM® – Certified Information Technology Manager

CITM® – Certified Information Technology Manager


CITM® is the second course in the EPI IT Training Framework. Also known as the IT specialist's course, CITM® is a3-day course designed to teach the competences required of the modern IT specialist working at the senior

professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments.

CITM® is aligned with the latest European e-Competence (e-CF) Framework – addressing prociency

level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published offcially as the European Norm EN 16234-1.

Certified IT Manager Course Outline
  • IT Strategy
  • IT Organisation
  • Vendor selection & Management
  • Project Management
  • Application Management
  • Service Management
  • Business Continuity Management
  • Risk Management
  • Information Security Management
  • Information & Knowledge Management
  • Business Change Management
  • Technology Trends
  • Quality 

Check out the course outline for a more detailed description of the Certified IT Manager Course.

CITM Learning Benefits

After completion of the course you will be able to:


  • Provide guidance and implementation for IT strategy as set by senior IT and business management
  • Select and manage sta, implement training programs, career plan development and job rotation programs
  • Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
  • Provide guidance for developing, testing and implementing business applications
  • Manage and/or assist in IT project management
  • Design and implement service management processes for problem and change management
  • Understand the need for business continuity and design the business continuity plan
  • Review and implement information security practices and controls
  • Understand the need for business change, the role and activities of the Business Relationship Manager
  • Initiate and assist in risk management practices
  • Understand and select new technologies such as Blockchain, Big Data and Articial Intelligence
  • Select suitable technologies for information management
  • Measure and improve quality of IT services



Candidates who successfully pass the exam will receive the ocial ‘Certied InformationTechnology Manager’ certicate. The certication is valid for three years after whichthe candidate needs to re-certify.

The CITM® course material and exam are globally accredited by EXIN. EXIN is a world leading provider of independent certication and accreditation in the IT and data centre sectors. EXIN is ISO-certified (ISO 9001:2008). Operating Exam Certication exams are administered at the end of the last training day by an authorised training partner.

  • 75-minute closed-book exam
  • 50 multiple-choice questions.
  • The candidate requires a minimum of 33 correct answers to pass the exam. 
Date: Video on Demand
Duration: 3 Days
Location: ONLINE
Online Price:AED 0/- + VAT
IT strategy
  • The need for IT
  • Enterprise Architecture
  • Service catalogue
  • Service level management
  • Sustainable development
  • IT Organization
  • Personnel need
  • Roles and responsibilities
  • Sourcing
  • Selection process
  • Hiring
  • Managing staff
  • Career planning
  • Training/job rotation
  • Performance appraisal
  • Staff departures
Vendors Selection and Management
  • Vendor selection
  • RFI
  • RFP
  • Proposal evaluation
  • Vendor reference checks
  • Contract negotiation
  • Contract management
  • Vendor management
  • Recompete vendors
Project Management
  • Methodologies
  • Project organization
  • Starting-up/Initiating
  • Planning/Initiating a project
  • Risk
  • Quality
  • Scope
  • Work/Product Breakdown Structure
  • Scheduling
  • Cost
  • Communication
Application Management
  • Software Development Life Cycle (SDLC)
  • Software Quality Assurance (SQA)
  • Requirements
  • Development
  • Testing
  • Adoption (Implementation)
  • Maintenance
Service Management
  • Problem management
  • Change management
Business Continuity Planning
  • Resources
  • Relocation of staff
  • Information requirement
  • Backup strategies
  • Site selection
  • Business Continuity Plan
  • Test and exercise
  • Test review, report and follow-up
  • Monitoring and review
Risk Management
  • Guidelines
  • Context establishment
  • Identication
  • Analysis
  • Evaluation
  • Treatment
  • Communication
  • Monitoring and control
Information Security Management
  • Standards
  • Confidentiality
  • Integrity
  • Availability
  • Control types
  • Guideline for controls selection
  • Control categories
  • Information security awareness program
  • Security incident response
Information and Knowledge Management
  • Information management
  • Data management
  • Information and data management technologies
  • Business Intelligence
  • Best practices and pitfalls in data governance
Business Change Management
  • Frameworks
  • Business Relationship Management (BRM)
  • Objectives
  • Life cycle activities
  • Customer relationship
  • Building the business
  • Alignment
Technology Trends
  • Research and Development
  • Blockchain
  • Big Data
  • Articial Intelligence
  • Standards and guidelines
  • Objectives and activities
  • Service review
  • Customer feedback
  • Surveys
  • Key Performance Indicators (KPIs)
  • Metrics
  • Scorecards and reports
  • Quality register
  • Gold EPI Training Partner 
  • KHDA Accredited Training Partner
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