Conflict Resolution

Stress and conflict, particularly in the workplace, costs money, both to the organisation and to the individuals directly or indirectly involved. Today in organisations’, people are being encouraged to take significant responsibility for all aspects of their work.

The ability to cope with the highly stressful circumstances under which this group works depends to a very large degree on how well they are able to handle conflict and the anger directed at them. It also depends on the ability of individuals to identify the causes of stress, and manage stress, address its causes and avoid burnout.

This internationally accredited conflict managment course handles the identification of stress, symptoms, causes and management thereof, as well as developing the skills of active listening, explaining (in simple and very practical terms) the concept of Transactional Analysis, anger manifests and how it can be handled

 Conflict Resolution Course Outline
  • Identify the symptoms and causes of stress
  • Individuals & stress
  • Addressing the causes of stress
  • The effects of stress on teamwork
  • Learn to managing the burnout curve
  • Personalities & stress
  • Understand what a conflict is
  • Analyse different conflict situations
  • Understand reactions to and strategies for adapting to a conflict
  • Understand how each of us tends to behave in a conflict situation
  • Develop successful intervention strategies
  • Analyse the role and impact of the intervention of outside third parties in a conflict

 Learning Objectives 

By Attending this Conflict Resolution course you will be able to:

  • Identify different symptoms of stress and causes at work (and elsewhere), and understand the correct methods in dealing with stress and stressful situations
  • Use different strategies for dealing with stress and manage/avoid burnout
  • Understand and identify the effect stress has on teams and how this can be effectively managed
  • Identify different types of conflict at work and know your preferred method of dealing with conflict
  • Use different strategies for dealing with conflict
  • Use assertive behaviour rather than aggressive or passive behaviour
  • Make best use of body language, listening and oral communication
  • Keep your cool, stand your ground and reach a positive resolution
  • Save time – conflict holds back productivity
PMI Accreditation

7 PMI® Contact Hours/Professional Development Units 

Identify the symptoms and causes of stress
Individuals & stress
Addressing the causes of stress
The effects of stress on teamwork
Learn to managing the burnout curve
Personalities & stress
Understand what a conflict is
Analyse different conflict situations
Understand reactions to and strategies for adapting to a conflict
Understand how each of us tends to behave in a conflict situation
Develop successful intervention strategies
Analyse the role and impact of the intervention of outside third parties in a conflict
All our soft skills workshops follow the A.C.E. Model (Awareness, Confidence, Efficacy) which incorporates a coaching based inside-out learning and an experiential activity based approach

What makes us different?

  • Official KHDA Accredited Training Provider
  • Official PMI Accredited Training Provider
  • Our workshops are delivered by subject matter experts
  • The guarantee that we don’t compromise on quality; ensuring your decision to invest in your education is sound.