ITIL 4 Foundation

 

  • Introduction and overview
  • Key concepts of service management
  • Four dimensions of service management
  • Service value system
  • Introduction to practices
  • Purpose of 11 practices and some definitions
  • Introduction to seven key practices in detail
  • Continual improvement
  • Change control
  • Incident management
  • Service request management
  • Service desk
  • Service level management

This Online ITIL Foundation Certification Course includes:

  • 12 months online access to our accredited ITIL Certification course
  • ITIL 4 Foundation exam: valid for 12 months from purchase date. Exam must be taken online
  • 14 Professional Development Units for continuing education of PMP® Certification Training designed by industry experts
  • Sample ITIL 4 Foundation Certification exam – so you're exam-ready ahead of the big day

 

Learn at your own pace whenever and wherever you want!

AED 1800