This ITIL Foundation certifcation course is aimed at professionals who are looking to back their knowledge and obtain the highly sought after Axelos certified ITIL Foundation. Our ITIL Dubai  training course takes candidates beyond the theory and teaches them how to apply their knowledge to advanced real life scenarios and is packed with practical exercises and questions that will help the delegate understand what to expect and how to correctly interpret the questions.

You will be introduced to the world of Service Delivery, enjoy the ITIL training which is broken into easy to learn modules and pass the ITIL Foundation Exam 1st time.

This ITIL Foundation training course will explore the following modules:

Module 1: An Introduction to ITIL®

• Introducing IT Service Management
• Practicing Service Management
• The IT Service Lifecycle Overview

Module 2: The IT Service Lifecycle

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Module 3: Aspects

• Concepts
• Terminology
• Main Principles and Models
• Roles
• Functions

Module 4: Processes

• Service Level Management
• Service Continuity
• Configuration Management
• Release Management
• Incident and Problem Management

Module 5: Automation and ITIL® Success

• Technology and Architecture
• Competencies
• Service Management Skills

14 PMI® Contact Hours/Professional Development Units and Certificate of Attendance

This ITIL Foundation training course will explore the following modules:

Module 1: An Introduction to ITIL®

• Introducing IT Service Management
• Practicing Service Management
• The IT Service Lifecycle Overview

Module 2: The IT Service Lifecycle

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Module 3: Aspects

• Concepts
• Terminology
• Main Principles and Models
• Roles
• Functions

Module 4: Processes

• Service Level Management
• Service Continuity
• Configuration Management
• Release Management
• Incident and Problem Management

Module 5: Automation and ITIL® Success

• Technology and Architecture
• Competencies
• Service Management Skills

• Official KHDA Accredited Training Provider
• Official PMI Accredited Training Provider 
• The guarantee that we don’t compromise on quality; ensuring your decision to invest in your education is sound.