ITIL v4 Foundation

ITIL v4 Foundation

Our ITIL® 4 Foundation certification course introduces you to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. 


The ITIL 4 Foundation level course provides delegates with an extensive introduction to the core concepts of ITIL v4 certification. We will help you understand the  ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization.

ITIL v4 Course Outline

 

Module 1: An Introduction to ITIL 4

  • Introducing IT Service Management
  • Practicing Service Management
  • The IT Service Lifecycle Overview

Module 2: The IT Service Lifecycle

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation

Module 3: Aspects

  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions

Module 4: Processes

  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
  • Incident and Problem Management

Module 5: Automation and ITIL® Success

  • Technology and Architecture
  • Competencies
  • Service Management Skills
  • Continual Service Improvement

Practice exam 

Official Exam

ITIL v4 Learning Objectives

At the end of this new two-day course, you will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
Who should Attend?

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

ITIL 4 Foundation Exam Format
  • Duration of 60 minutes
  • 75 minutes for candidates taking the exam in a language other than their native
  • Closed book
  • 40 multiple choice questions
  • 1 mark for each correct answer
  • Passing score: 26/40 marks - 65%

 

Whats Included?
  • 2 day instructor Led ITIL v4 classroom
  • Official Peoplecert approved ITIL 4 student manual 
  • Attendance certificate with 14 PMI pdu's / Credits for Isaca 
  • Official Peoplecert ITIL exam ( paper based )
  • Official Axelos E-Certificate 
Date: 11-12 October 2019
Duration: 2 Days
Location: DKP - Dubai
Online Price:AED 0/- + VAT
Date: 13-14 October 2019
Duration: 2 Days
Location: DKP - Dubai
Online Price:AED 0/- + VAT
Module 1: An Introduction to ITIL®
  • Introducing IT Service Management
  • Practicing Service Management
  • The IT Service Lifecycle Overview
Module 2: The IT Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Module 3: Aspects
  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions
Module 4: Processes
  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
  • Incident and Problem Management
Module 5: Automation and ITIL® Success
  • Technology and Architecture
  • Competencies
  • Service Management Skills
With a track record in developing and certifying ITSM Professionals , there is no doubt this is a world class course. Our Highly experienced practitioners will break this down into simple to learn modules and help you understand the value of IT in a service organisation.

What makes us different? 

  • Official KHDA Accredited Training Provider
  • Official PMI Accredited Training Provider
  • Official Axelos and Peoplecert Accredited Training Provider
  • 99.999% 1st time pass ITIL Foundation pass rate
  • The guarantee that we don’t compromise on quality; ensuring your decision to invest in your education is sound.
Related Courses