ITIL Foundation

ITIL Foundation

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Our internationally accredited ITIL Foundation training course is a proven path to ITIL certification. You will be equipped with the knowledge and confidence to pass the ITIL certification exam on your first attempt

 

This ITIL Foundation dubai course is aimed at professionals who are looking to back their knowledge and obtain the highly sought after Axelos certified ITIL Foundation. Our ITIL Dubai  training course takes candidates beyond the theory and teaches them how to apply their knowledge to advanced real life scenarios and is packed with practical exercises and questions that will help the delegate understand what to expect and how to correctly interpret the questions.

You will be introduced to the world of Service Delivery, enjoy the ITIL training which is broken into easy to learn modules and pass the ITIL Foundation Exam 1st time.

 

ITIL Foundation Course Outline

 

This ITIL Foundation training course will explore the following modules:

Module 1: An Introduction to ITIL®

  • Introducing IT Service Management
  • Practicing Service Management
  • The IT Service Lifecycle Overview

Module 2: The IT Service Lifecycle

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Module 3: Aspects

  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions

Module 4: Processes

  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
  • Incident and Problem Management

Module 5: Automation and ITIL® Success

  • Technology and Architecture
  • Competencies
  • Service Management Skills
PMI Accreditation:

14 PMI® Professional Development Units and Certificate of Attendance

Date: 15-16 March 2019
Duration: 2 Days
Location: DKP - Dubai
Online Price:AED 0/- + VAT
Date: 17-18 March 2019
Duration: 2 Days
Location: DKP - Dubai
Online Price:AED 0/- + VAT
Date: 22-23 Feb 2019
Duration: 2 Days
Location: DKP - Dubai
Online Price:AED 0/- + VAT

ITIL Foundation Course Outline

This ITIL Foundation training course will explore the following modules:

Module 1: An Introduction to ITIL®
  • Introducing IT Service Management
  • Practicing Service Management
  • The IT Service Lifecycle Overview
Module 2: The IT Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
Module 3: Aspects
  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions
Module 4: Processes
  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
  • Incident and Problem Management
Module 5: Automation and ITIL® Success
  • Technology and Architecture
  • Competencies
  • Service Management Skills
With a track record in developing and certifying ITSM Professionals , there is no doubt this is a world class course. Our Highly experienced practitioners will break this down into simple to learn modules and help you understand the value of IT in a service organisation.

What makes us different? 

  • Official KHDA Accredited Training Provider
  • Official PMI Accredited Training Provider
  • Official Axelos and Peoplecert Accredited Training Provider
  • 99.999% 1st time pass ITIL Foundation pass rate
  • Voted Best Project Management Training Provider - 2017 & 2018 (MEA Business Awards)
  • Voted Leading Project Managment Training Provider - 2018 (Corporate Excellence Award)
  • The guarantee that we don’t compromise on quality; ensuring your decision to invest in your education is sound.
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